Start with order details
For return or refund help, provide the order number, product name, delivery date, and photos if the item arrived damaged or incorrect.
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Policy
Refund Policy
Return and refund guidance for GOGOJSM standard products, custom items, damaged deliveries, and order support.
Real wood and resin
Props and inclusions named
Shipping confirmed in checkout
Shopify secure checkout
Custom products
Personalized or engraved products are reviewed carefully because they are produced from the submitted customization details. Check all text before checkout.
Damaged or incorrect items
If an item arrives damaged or does not match the confirmed order, contact support with clear photos of the packaging and product so the issue can be reviewed.