Dispatch
Dispatch within 2 business days after your personalization details are confirmed. Weekends and public holidays excluded. Transit time is additional.
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Shipping & delivery
Shipping, clearly explained.
Your order has two separate stages: preparation in our workflow, followed by carrier transit. The timing below keeps those stages clear, including personalized-order review and the optional expedited service.
Standard transit
Free for small-parcel orders; estimated 7–11 business days after dispatch.
Expedited transit
Estimated 3–5 business days after dispatch; USD 60 on eligible orders.
Taxes & duties
Product prices are tax-inclusive, and GOGOJSM covers applicable import duties.
From order to dispatch
The journey of your order
A clear review before production helps the product, personalization, and delivery choice stay aligned.
01
Order received
We receive the product, color, quantity, personalization, and delivery details submitted with the order.
02
Details reviewed
Spelling, dates, design fields, stock, and any special instructions are checked before work begins.
03
Prepared with care
The item is selected, personalized when applicable, checked, and prepared for dispatch.
04
Dispatched & tracked
When tracking is available, it is shared through the Shopify order flow or the carrier.
Personalized orders
Clear details keep production moving.
Production time and carrier transit are different. A small, in-stock personalized order dispatches within 2 business days after personalization details are confirmed. Weekends and public holidays are excluded. Transit time is additional.
If we need clarification
We email you as soon as possible. If the original submitted information is otherwise clear and no reply arrives within 24 hours, we treat those original details as approved and proceed.
When production must pause
If missing or conflicting information prevents accurate production, the order remains paused until you reply. Larger or more complex custom orders receive a separate estimate.
Delivery options
Choose the transit speed
Both estimates begin after dispatch. Neither is a guaranteed arrival date.
Standard delivery
- Carrier transit
- 7–11 business days
- Charge
- FREE
- Timing
- After dispatch
Free standard shipping for small-parcel orders. Product prices are tax-inclusive, and GOGOJSM covers applicable import duties.
Expedited delivery
- Carrier transit
- 3–5 business days
- Charge
- USD 60
- Timing
- After dispatch
Added to the cart immediately when selected on an eligible product; never charged again after the address is entered.
Address accuracy
Enter a complete delivery address and reachable contact details. Address corrections can delay dispatch or transit.
Taxes & import duties
Product prices are tax-inclusive, and GOGOJSM covers applicable import duties. Contact us before paying any import-duty request from a carrier.
Tracking
When tracking is available, it is provided through the Shopify order flow or carrier after dispatch.
Shipping FAQ
Answers before you order.
These answers explain the standard workflow. Contact us before ordering if you are planning around a fixed event date.
When will my order be dispatched?
Dispatch within 2 business days after your personalization details are confirmed. Weekends and public holidays excluded. Transit time is additional. Larger or more complex custom orders receive a separate production estimate.
What happens if my engraving details need clarification?
We email you as soon as possible. If the original information is otherwise clear and we receive no reply within 24 hours, we treat the original submitted details as approved and proceed. If missing or conflicting information prevents accurate production, the order remains paused until you reply.
Does the delivery estimate include production time?
No. Production or personalization time is separate from carrier transit. The 7–11 business day standard estimate and the 3–5 business day expedited estimate begin after dispatch.
Is standard shipping free?
Yes. GOGOJSM provides free standard shipping for small-parcel orders. Product prices are tax-inclusive, and GOGOJSM covers applicable import duties. Expedited delivery remains an optional USD 60 service on eligible products.
How does the USD 60 expedited option work?
On eligible products, selecting expedited delivery adds one USD 60 service item to the cart immediately. It is not charged again after the delivery address is entered. It changes the carrier transit estimate after dispatch; it does not skip production or personalization review.
Will I need to pay import duties at delivery?
GOGOJSM product prices are tax-inclusive, and GOGOJSM covers applicable import duties. You are not expected to pay a separate import-duty charge at delivery. If a carrier requests one, contact us before paying so we can review the shipment.
Are delivery dates guaranteed?
No. Transit windows are estimates. Destination, address corrections, remote-area service, carrier disruption, customs processing, holidays, weather, and other events outside our reasonable control may affect delivery.
Still planning around a specific date?
Tell us the product, quantity, destination, personalization details, and required date before placing the order.